26^th March 2020

To all North East Heating Cooling Solar Staff and our Customers,

CORONAVIRUS (COVID-19) 2020

The health and safety of both our customers and our staff/subcontractors is our number one priority. With the increasing threat that the Coronavirus Pandemic is inflicting on society we are faced with uncertain times.

We wanted to reassure you that we’ve adopted additional precautions to protect everyone. All North East employees/subcontractors have been formally briefed on all the relevant information and procedures to follow taking advice from the Department of Health (some of our steps listed below). It’s our duty of care to make sure our employees stay healthy and safe. In order to do what we can to limit exposure and protect against infection North East are implementing the below until further notice.

We are asking all builders to refrain from double booking trades on the same day that we are attending their site.

All North East employees have been advised if there are multiple trades on a work site they are to call our office and we will contact the supervisor to discuss whether or not the work can continue in a safe environment and according to government guidelines on social distancing.

All staff are to avoid physical contact with others.

• Anyone displaying Coronavirus symptoms are to remain at home and seek medical advice. Do not attend work until you have been cleared by your doctor.
• All staff are to practice good hygiene, i.e. regular hand washing.
• All staff to maintain a minimum 1.5m of clear space between all workers.

While North East acknowledge these measures may cause some inconvenience, given the current environment we are living in we believe they are necessary as we follow Government advice.

All North East staff are expected to apply the above measures immediately and in doing so we will assist in minimising the rate of infection.

For the safety of yourself and others in the workplace and at home, we strongly encourage everyone to follow the World Health Organisation guidelines on infection and control.

Regards,

Wayne Threlfall
General Manager
North East Heating Cooling Solar